Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are processed within 2–3 business days and delivered within 7–12 business days across Ireland and the EU.
You will receive a tracking link once your order has been dispatched.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders in Ireland.
There are no hidden fees — the price you see at checkout is the final price.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number.
Tracking information may take up to 48 hours to update after dispatch.

4. Can I return or exchange an item?

Absolutely. You can return any unused, unworn item within 30 days of receiving it.
To start a return, contact our team at support@vitafeetireland.com.
We’ll guide you through the process quickly and easily.

5. What if I received a damaged or faulty item?

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or full refund right away.

6. How can I cancel my order?

If your order has not yet been shipped, we can cancel it and issue a full refund.
Please contact us as soon as possible at support@vitafeetireland.com.
Once the order is shipped, you can still return it after delivery under our return policy.

7. What payment methods do you accept?

We accept all major debit and credit cards, including Visa, MasterCard, American Express, and Apple Pay / Google Pay.
All payments are securely processed via Shopify Payments and Stripe.

8. Is my payment information secure?

Yes. Our website uses SSL encryption and complies with PCI-DSS standards to ensure your information is safe at all times.

9. Where are you located?

VitaFeet Ireland operates from:
DL ORGANIZATION LTD, 20 Wenlock Road, London N1 7GU, United Kingdom.
We ship all orders from our trusted fulfilment partners serving Ireland and the EU.

10. How can I contact customer support?

You can reach our support team by email at support@vitafeetireland.com.
We usually reply within 24 hours (Monday–Friday).